Data Deletion Requests in Console
XYB console supports a policy-controlled data deletion process that enables institutions to comply with privacy regulations such as the General Data Protection Regulation (GDPR) and similar frameworks.
You can initiate and manage data deletion requests governed by applicable approvals to ensure sensitive actions like removing personal data are audited and reviewed by the appropriate stakeholders.
Typical use cases are the following:
A customer requests deletion of their personal data ("right to be forgotten").
You need to clean up test or outdated entity data in your environment.
Internal compliance reviews prompt the removal of inactive or expired records.
How to Request Deletion for an Entity
If you need to delete data for a specific customer, partner, or other entity:
Under Entities, navigate to the specific entity you want to delete data for.
In the entity’s profile, click the three dots (
⋯) in the top right corner.\
Select Request data deletion. This creates a data deletion request and routes it through the appropriate approval process.
What Happens After the Request
The request appears immediately in the Data deletion requests dashboard under Compliance and Privacy. The request will remain in a Pending status until approved by one of the assigned approvers.
If you're set as an approver, select the data deletion request to view the entity details. Review the deletion request and click the three dots (
⋯) in the top right corner. You can select Delete immediately to remove the info permanently or select Cancel Request to retain the data in the system.
Note that the requester cannot approve their own deletion request, only assigned approvers can.
Once the approval request is approved, the data deletion request moves into a Queued status. The system then performs the deletion automatically after a configured delay (default: 4 hours). The scheduled deletion time is displayed in the UI.
Generate Data Deletion Report
Additionally, you can also get detailed reports on deleted data including entity information, who initiated the request, and approval and deletion timestamps.
In the Data Deletion Request item, click Generate report post deletion.
Select the applicable template, language, and click Generate report.
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